TMS-AI Pricing

No. The rates for additional minutes are fixed and transparent — 6–8 ฿/min depending on your plan. If you consistently exceed your plan, we will recommend upgrading to the next tier which gives you a lower per-minute rate. There are no hidden fees or surprise charges.

Yes. We can configure a hard cap if needed — once you hit the limit, new interviews would then queue until the next billing cycle or until you approve additional minutes.

A typical HR recruiter in Thailand costs 25,000–45,000 ฿/month and can realistically screen 15 candidates per day assuming that they also create in-depth detailed notes for the hiring manager. Our Starter plan at 9,900 ฿/month handles ~150 screenings with zero HR time required, plus instant in-depth analysis tailored to your business. The Growth plan at 19,900 ฿ handles ~400 screenings — matching a full-time recruiter at less than half the cost, available 24/7, with perfect consistency and instant results.

Our AI conducts structured screening interviews — it asks the same questions to every candidate in the same way, eliminating human bias and inconsistency. It captures full transcripts and scores responses based on criteria YOU define. The AI doesn't make the final hiring decision — it surfaces the best candidates for your team to review. Think of it as a super-consistent first filter that never has a bad day, never rushes, and never forgets to ask a question.

Yes. Our system uses advanced speech recognition optimized for Thai language, including common regional accents and colloquial expressions. The AI voice itself speaks clear, natural Thai. For specialized industry terms (medical, legal, technical), we can configure custom vocabulary for your account.

Minutes are counted based on actual audio duration. If a call drops within the first 30 seconds or fails to connect, it is not charged against your pool. For calls that drop mid-interview, the candidate can rejoin and resume from where they left off. We only bill for successfully completed audio segments.

Both. Every interview includes: (1) Full audio recording you can replay, (2) Complete transcript in Thai with timestamps, (3) AI-generated summary highlighting key responses, (4) Scoring against your criteria. Your team can review candidates in 2–3 minutes instead of spending 10–15 minutes on a live call.

Scoring is based on criteria YOU define — required skills, experience, availability, salary expectations, language ability, etc. The AI evaluates responses against your checklist and provides a structured score. Every score is backed by the actual transcript, so your team can verify any rating in seconds. The scoring is consistent — unlike humans, the AI doesn't score differently on Monday morning vs. Friday afternoon.

Our experience shows 75–85% completion rates for screening interviews. The AI voice is natural and conversational — not robotic. Many candidates actually prefer it because: they can do it anytime (even at 11 PM), there's no scheduling hassle, no waiting on hold, and no intimidation from a human interviewer. For entry-level and volume hiring, acceptance is very high.

Typical completion rates are 75–85% for screening interviews under 15 minutes. The main drop-off reasons are: candidate changed their mind about the job (not related to AI). We optimize for completion by keeping screenings focused (5–10 questions), using natural conversational flow, and allowing candidates to pause and resume.

The experience is designed to enhance your brand. Candidates receive a branded message, the AI introduces your company by name, asks relevant role-specific questions, and closes professionally. Many candidates report feeling the process is more modern and efficient than traditional phone screens. We can also customize the AI's greeting, tone, and closing message to match your brand voice.

Yes we support Thai & English and other languages are coming soon. We are a Thai company and we support Thai as the primary language. For bilingual screening (e.g., testing English ability for international companies), we can configure specific questions in English within a Thai-language interview.

Upon request, we can provide API integration for popular ATS platforms (separate cost). Candidate results, transcripts, and scores can be pushed directly into your existing workflow. For teams without an ATS, our built-in dashboard serves as a lightweight candidate management tool with filtering, sorting, export to CSV.

Basic setup takes 1–2 business days. No IT involvement required. You provide: (1) Your screening questions, (2) Scoring criteria, (3) Company details for branding. We configure everything. Your team gets dashboard login credentials and a quick 30-minute onboarding walkthrough. For API/ATS integration, allow 3–5 business days with minimal IT coordination.

Absolutely. You can create questions for different roles. Each vacancy can have different questions, scoring criteria, and pass/fail thresholds. For example: a warehouse worker template focuses on availability and physical requirements, while a customer service template tests communication skills and experience. You can create, edit anytime from your dashboard.

Yes. Changes take effect immediately for new interviews. Candidates who already completed their screening are not affected — their results stay as-is. You can also A/B test different question sets to see which produces better candidate quality.

All data is stored on secure cloud servers with encryption at rest and in transit. We are fully compliant with Thailand's Personal Data Protection Act (PDPA). This includes: proper consent collection before interviews, data processing agreements, candidate rights management (access, correction, deletion), and data breach notification procedures. We can provide our PDPA compliance documentation upon request.

You do. All candidate data — recordings, transcripts, scores, and personal information — belongs to your organization. We are a data processor acting on your behalf. You can export your scoring data at any time. Upon contract termination, all your data is securely deleted within 30 days (or transferred to you).

Candidates can request data deletion at any time per PDPA rights — we provide a streamlined process for handling these requests within the legally required timeframe.

No long-term contract required. Our plans are month-to-month with no cancellation fees. You can cancel at any time before your next billing cycle. We believe in earning your business every month, not locking you in. For clients who commit to annual plans, we offer a 15% discount on the base fee.

Yes. Upgrades take effect immediately — your minute pool is increased and you pay the prorated difference. Downgrades take effect at the start of your next billing cycle. Your account manager can handle plan changes in minutes.

Absolutely. Since there's no minimum contract, you can subscribe for just one month, run your campaign, and cancel. No penalties. Many clients start this way and then realize the ongoing value. We also offer a trial period so you can test with a small batch of candidates before committing.

If you upgrade, your rolled-over minutes carry forward and are added to your new, larger pool. If you downgrade, rolled-over minutes carry forward up to the new plan's monthly allocation (excess is forfeited). This prevents gaming by subscribing to a high plan for one month and then downgrading.

Yes. Our standard SLA guarantees 99.5% monthly uptime. Pro plan clients receive a premium SLA with 99.9% uptime guarantee and priority incident response. If we fall below the guaranteed uptime, you receive service credits applied to your next invoice.

Growth and Pro plan clients receive a dedicated account manager for onboarding, optimization recommendations, and ongoing support. Starter plan clients have access to our support team via LINE and/or email during business hours.

Monday–Friday, 9:00–17:00 (Bangkok time). Enterprise plan clients receive extended support hours (8:00–22:00) and emergency weekend support for critical issues. Our average response time is under 2 hours during business hours.

Minutes are counted from when the candidate begins speaking with the AI to when the interview ends. Connection setup time, and post-call processing are NOT counted. You are billed only for actual interview audio duration, rounded up to the nearest minute per interview.

Brief pauses and natural thinking time (under 10 seconds) are part of normal conversation flow and are included. Extended silence triggers a prompt from the AI. If a candidate goes completely silent for over 10 seconds, the AI will politely end the interview to prevent minute waste.

Three reasons: Speed, Cost, and Consistency. Speed — AI screens 24/7, candidates get interviewed within hours, not days. Cost — it's far cheaper than humans. Consistency — every candidate gets the same professional experience and fair evaluation at a time to suit them. Your HR team is freed up for final interviews, negotiations, and strategic work that actually requires a human touch.

TMS-AI is purpose-built for the Thai market with: native Thai language AI voice, PDPA compliance built-in, local pricing in Baht, and Bangkok-based support team. Global platforms often lack Thai language support, charge in USD, and don't understand the local hiring landscape.

Voice interviews capture what text surveys cannot: communication skills, confidence, language ability, enthusiasm, and professionalism. Candidates also can't copy-paste answers or use ChatGPT to fill in a form. The completion rate for voice interviews is significantly higher than long application forms. Plus, you get AI-powered scoring, not just raw data to manually review.